Hello, my name is Jakob and this is my first blog post since joining Mast Digital. I will be attempting to explain the basic method for adding a Hikvision device to the hik-connect app on a mobile phone. In this post I will give a step-by-step guide for ensuring a DVR is properly connected to a router and then connecting a phone using the Hik-Connect app.
First, you'll need to ensure the DVR is correctly configured to communicate with the router, and by extension, the phone you are trying to connect to. To start, right-click anywhere on the screen and click "Menu" to bring up the DVR configuration menu.
Instead of the main configuration menu, a prompt for an unlock pattern may appear. This is set up when initally setting up the recorder. Our unlock pattern in this case is the L-shape shown below, in the second image.
Now you should be on the DVR's main menu. You'll want to click on "Configuration", and then click "Network" on the left-hand side to enter the DVR's networking configuration.
The first network setting you'll want to check or change is DHCP. Under the Network General tab, you'll see a checkbox near the top called "Enable DHCP", followed by a list of IPv4/IPv6 settings. If these IP settings are blank, check the checkbox and click "Apply" at the bottom of the screen. This will allow the router to automatically check it's currect DHCP Client list and then assign a set of IP settings to the recorder. If DHCP is not enabled in the router settings then these values will need to be entered manually (not recommended for a complete novice and you'll need to know how to find these values using a laptop).
Then, you'll want to un-check the same checkbox and apply the settings again, otherwise the router will occasionally assign the DVR a new IP address. By disabling DHCP again, this makes sure that the IP address of the recorder stays fixed.
Next, go to the "NAT" tab at the top of the screen, and under that tab, make sure the checkbox labelled "Enable UPnP" is selected. This will enable the Universal Plug and Play network protocols, allowing the DVR and router to communicate easily with the internet. For any router that does not have UPnP enabled then Port Fowarding will be required. In some cases it may be wise to still perform Port Fowarding to avoid some of the limitations of the Cloud P2P connection.
Finally, go to the "Platform Access" tab at the top of the screen, and check the checkbox simply labelled "Enable".
A pop-up window will appear asking you to agree to the Hik-Connect Terms of Service and Privacy Statement. Check the checkbox at the top of this window and click "OK" to close it. You will also be required to create a verification code (please note this must be 6-12 characters and must not be a simple code such as ABCDEF or 123456) before applying the changes.
The Device serial number and this verfication code will be required if you manually add this system to a hik-connect account.
Another QR code will have appeared behind the Terms of Service pop-up window. At this point, the DVR should be correctly configured and connected to a router, and the status should read as being 'online'.
Download and install the Hik-Connect app on your mobile phone (iOS or Android).
Open the Hik-Connect app on your phone, and press the "+" icon in the top-right of the screen, and then on "Scan QR Code".
Scan the QR code from the monitor attached to the DVR, and your phone should add the DVR as a device.
You should now be able to view your cameras on your mobile phone. If you cannot see the cameras and instead see an icon of a padlock, you will need to enter the encryption key (verification code) that you set up previously.