Straight out of the box, Dahua recorders require you to set up a username and password when you first power up the recorder

If we have pre-configured the recorder/HDD for you then you will receive a configuration form which details the username/password we have used

Similar to Dahua recorders, Dahua cameras require you to set up a password when you take them out of the box.

If your camera has a password on it already, then the recorder may have automatically initialised the camera when it was connected onto the same network. The recorder will use the admin username/password of the recorder to initialise the camera. Try using our default password for the recorders or the current admin password of the recorder

Dahua recorders are on a static IP address of 192.168.1.108. If your network is in a different network range then DHCP can be enabled or you can set a new static IP address

Dahua cameras have a static IP address of 192.168.1.108. This may change if plug and play is enabled. If your camera is in a POE port of the recorder then it will gain a 10.1.1.xx address

For a more in-depth look at resetting your password, check out our video here

If you want to reset your password for your recorder, select “Forgot Password” when trying to log in, scan the QR code with the DMSS app to send an email to the registered email on the recorder. You will receive a security code on the email which you will need to enter on the recorder

If you are trying to reset the recorder password and do not know the password for the cameras, the cameras need to be added to the recorder with the cameras password so you may not be able to add the cameras to the recorder. Ensure you can reset your cameras password first.

Cameras can be reset by using the physical reset button on the camera. Not all camera models have a dedicated reset button but if you are unsure then you can contact Technical

Cameras can also be reset by Dahuas configtool using the Password Reset menu. This is good for batch resetting cameras. A .xml file will be created, you can email this to our tech email. If the serial number of the recorder was sold by us, we will be able to send you back a .xml file to import back into configtool

Cameras on old firmware may not support this method and won’t show on configtool

Cameras can be reset by using the physical reset button on the camera. Not all camera models have a dedicated reset button but if you are unsure then you can contact Technical

If your recorder isn’t coming online, then ensure DHCP is enabled under your TCP/IP settings in Network. If your router has DHCP enabled, then the recorder will take its network settings from the router. This is the best way to test if there is an IP address issue stopping your recorder from coming online

Your scene is the most important thing when it comes to reliable A.I detection:

• Simple scenes without a lot of moving targets
• No flickering/moving lights
• No Obstructions in scene eg. Trees
• Installation angle between 15-45 degrees

If your scene is correct then a firmware upgrade of the camera would be recommended to improve the A.I algorithm on the camera

The quickest way would be to go to Alarm => Disarming. Turn on disarming and this will stop your TiOC lights/sirens. You can set a disarm schedule if you only need them to be disarmed at certain times. The green on the schedule is when you want the cameras to be disarmed

If you want your recorder armed, lights and sirens are enabled in motion/SMD settings by default, once turned off here then they won’t go off until re-enabled

Under System => General => Date & Time, set your time zone to UTC+00 – Dublin, Edinburgh, London, enable DST and set the type to week. For the start time, enter these settings: “Mar, Last, Sun, 1:00” and the end time: “Oct, Last Sun, 2:00”

After this reads the correct time, go the ‘Basic’ Tab and untick “Cam Time Sync” and apply. Then re-enable “Cam Time Sync” and apply. This will then push the recorders time settings to the recorders

The desktop/PC app for Dahua is called Smart PSS Lite. The download link can be found here. You can add recorders similar to DMSS by the username/password/SN of the device and view the live view from Smart PSS or connect to the recorder’s webpage

The site needs a good upload speed to ensure a fluent stream and the device you are viewing the stream on requires a good download speed. If the video is lagging or fails to load, ensure you are viewing the sub stream in Device Details => Stream Setting

Other things you can do are to lower the bitrate and resolution of the camera to put less stress on the network

If this still hasn’t worked for you then try changing the account mode of DMSS (If you are logged into a DMSS account, log out of the DMSS account and re-add the recorder and vice-versa). Account mode/non-account mode have different connection types and you may see improvements

Getting the message “Decode Disabled” means you have connected into HDMI2 on a recorder with 2 HDMI ports. To fix this, connect into HDMI1 and you will be able to enable decode under the display settings for HDMI2

This is usually because the recorder is outputting a resolution that the monitor doesn’t recognise. For example, the recorder can be outputting 4k but the monitor is only 1080p so can’t display the recorder.

The quickest way to fix this is to log in to the recorder on it’s local IP address through a PC/laptop and change the resolution to 1080p

Yes, this is changeable. On the live view, right click and select “Sequence”. Click and drag the images on screen to change their place in the live view

Moving your mouse to the sub-screen can be done by right clicking on the live view and selecting “Subscreen”. You will receive a prompt on the subscreen asking if you want to move the mouse to the subscreen. Once you accept, the mouse will now be on the subscreen. You can change the live split of the sub screen once on the sub screen

The best solution for this is to firmware upgrade the camera. Latest firmware can be found on Dahua’s website here.

There aren’t many settings related to auto-tracking within the PTZ beside enabling it and the track time. If you want the best performance from the auto-tracking then this is a software based change so the latest firmware will be the best way to improve the auto-tracking algorithm

If you are missing a feature on the recorder or your camera and recorder aren’t behaving like they should, the best thing you can do is upgrade both the firmware of the camera and recorder. All firmwares can be found on Dahua UK’s website - https://www.dahuasecurity.com/uk